FAQ


Orders/Payment/Shipping

About Shipping

Sometimes it takes time to ship after receiving an order. If you do not receive a confirmation email after the estimated shipping data listed above, the email address you entered might be wrong so please contact us from the contact form.

Placing an Order

You can place an order at “Shop” on our web site or via email.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. If you have not received a confirmation email, it is either order has not been completed yet or the email address you entered is wrong. Please contact us from the contact form.

International Shipping

Shipping and handling charges for overseas orders are based on the destination country and the total weight of the order. Please note that the prices we quote do not include any customs or duty charges applicable to your order. For more information, see Customs & Duties below.

Customs & Duties

Your order may be subject to customs and duties (taxes) that are payable, by you, upon receipt of the order. Unfortunately, we have no control over these charges nor are we able to estimate their amount as they vary from country to country. You may want to check with your local Customs Department for more information or for an estimate of these charges.

About Stock Status

Please see “Shop” for the stock status.

About Estimate / Quotation / Invoice / Delivery Slip / Receipt

If you are ordering via email, please write in the email that you need a receipt. If you are ordering from our website, please write in the "Other Inquiry" on the purchase page that you need a receipt and an addressee. We will send it to you along with the product.

For estimate, quotation, or invoice, please send us an email at support@smartdiys.com with product name, product code, and the number of product. If you need a delivery slip, please send us an email.

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What is your policy for return / refund / exchange?

Changing or Cancelling Orders

Please contact us via contact form. We accept changes on orders only before shipping.

Please contact us via contact form. We accept changes on orders only before shipping.

Returning and Exchanges

Please contact us via contact form. We will make sure which part is defective and take appropriate responses such as exchange or refund.

We do not accept returns unless there is an initial failure.

You can place an order at “Shop” on our web site or via email. Please send us an email from contact form.

Wholesale Price and Quantity Discount

No, we do not have a wholesale price.

It will depend on the quantity of your purchase so please contact us via contact form.

No, we do not have specific distributors or agencies at this point.

Yes, please contact us via contact form for more detail.

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About FABOOL Laser Mini

About Assembly

No, all the necessary tools are included in the package so you don't have to prepare any tools.

It depends on your skill, but normally it takes about 1~2 hours. (According to test does at our company.)

No, you do not need specific skill or knowledge. All you need is a hexagon wrench which is included in the package. If you need assistance, please see the troubleshooting or contact us via email.

Yes, no specific skill, knowledge, or strong force is required for the assembly. There are already a number of female customers using our products.

Settings and Operating Environment

You have to have a PC and internet connection. Also, if you are not using the Safety Cover (optional product), please place a wooden board or metal plate to protect the table.

These are the supported OS:
Windows7、Windows8、Windows8.1、Windows 10、Mac OS X、Linux、Raspberry Pi

If you are using the Safety Cover (optional product), you don't have to prepare anything else, but if you are not using it, please place a wooden board (thickness 4 mm+) or a metal plate to protect the table.

Some materials emit smoke or odor. In that case please ventilate the room.

Cutting/Engraving speed and time

It depends on the material, thickness, and setting environment, but for example, it takes 1 minute to cut the 8 cm of 2mm basswood plywood. We will cut or engrave for sample purpose with material and data of your choice so please contact us via contact form.

It largely depends on the design you are engraving. We will cut or engrave for sample purpose with material and data of your choice so please contact us via contact form.

Cutting and Engraving Precision

Precision depends on your assembly so there is no general answer here, but for your reference following is the spot diameter of laser and minimum step size of xy-axis timing belt:
- spot diameter of laser: about 0.2mm
- minimum step size of timing belt: about 0.186mm
We are more than happy to cut or engrave for sample purpose with material and data of your choice so please contact us via contact form.

Processable Materials and Shapes

Please see the list of processable materials on Product Page.

No, because transparent and semi-transparent materials transmit the laser radiation.

No, because reflection rate of metal is high.

It depends on the material, but generally white materials reflect laser radiation so it is not suitable for processing. However, papers and cloths can be processed by repeated processing.

It depends on the material, but 1.6W laser type can cut up to about 2mm, and 3.5W laser type cuts 4mm by repeated-processing. For more detail, please see the list of processable materials.

If you are dealing with curved surface, designs will be distorted naturally, but some of our users have engraved names on wooden ballpoint pens.

Cut Surface

Since it is cut or engraved with laser heat, the cut surface in some cases it turn out to be dark with burn.

Software and Processing Data

You can create processing data with Adobe Illustrator, Inkscape (free software) or other external softwares. Save the data in either SVG or DXF file to import to our software. Other image data can be imported directly to our software.
Please see online manual for more detail about software, how to use, and importable data conditions.

Safety and Safety Cover

Similarly to other machineries, FABOOL Laser Mini requires careful handling.
We promote the following safety measures to improve customers' safety.
- Providing protection glasses that protects customers' eyes from laser. (Included in the initial kit)
- System that stops laser to radiate when the laser cutter and engraver is lifted from the surface.
- Promoting the use of safety cover that automatically stops laser radiation when the door is opened.

We recommend to use safety cover, but you do not have to buy one sold at our website; you can also prepare one on your own.

Expendables and Maintenance

Main expendables are laser module and timing belt. Laser module can be used for 5,000~10,000 hours on average.
Laser module and timing belt can be purchased at our online shop.

Yes, please contact us via contact form.

The lens of laser module gets dirty sometimes. Please wipe the lens with a cloth occasionary.

Running Cost and Power Consumption

Main running cost is electricity charges. Power Consumption is about 30W.

Extension Option and Customize

You can customize it by utilizing optional parts. Please note that we do not bear any responsibilities for damages and accidents caused by customizing.

Warranty Period and After-sale Service

30 days after delivery is the warranty period. If there are any initial failures during this period, please contact us via contact form.

Yes, please contact us via contact form.

Odor and Smoke

Depending on materials, there will be odor or smoke. Please ventilate the room in that case.

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About FABOOL Laser CO2 (Smart Laser CO2)

Assembly

It depends on skill of users, but it will take at least 10~20 hours.

Settings and Operation Environment

All you need is a PC and internet connection.

These are the supported OS:
Windows7、Windows8、Windows8.1、Windows 10、Mac OS X、Linux、Raspberry Pi

Optional Products

Please purchase the following products if you do not have substitutes already.
*Click the links to see the description and prices of products.
- Cooling System for Laser Tube (Laser tube must to be cooled during operation.)
- Exhaust Fan Kit
- Flame Damper Kit
Products for easier operation and cutting/engraving. (Not required)
- Positioning Kit
- Button for Optical Axis Adjustment

We recommend to use our genuine products, but you can also use the ones you prepared.

Cutting/Engraving speed and time

It depends on the material, thickness, and setting environment, but for example, it takes 4 seconds to cut the 8 cm of 2mm basswood plywood. We will cut or engrave for sample purpose with material and data of your choice so please contact us via contact form.

It largely depends on the design you are engraving. We will cut or engrave for sample purpose with material and data of your choice so please contact us via contact form.

Cutting and Engraving Precision

Precision depends on your assembly so there is no general answer here. However, we are more than happy to cut or engrave for sample purpose with material and data of your choice so please contact us via contact form.

Processable Materials and Shapes

Please see the list of processable materials on Product Page.

You can cut or engrave transparent or semi-transparent materials made of acrylic and similar materials.

No, because reflection rate of metal is high.

It depends on the material, but generally it can cut up to 10mm by repeated-processing. For more detail, please see the list of processable materials.

If you are dealing with curved surface, designs will be distorted naturally, but some of our users have engraved names on wooden ballpoint pens.

Cut Surface

Since it is cut or engraved with the laser, it may turn black with burn.

Software and Processing Data

You can create processing data with Adobe Illustrator, Inkscape (free software) or other external softwares. Save the data in either SVG or DXF file to import to our software. Other image data can be imported directly to our software.
Please see online manual for more detail about software, how to use, and importable data conditions.

Safety and Safety Cover

Similarly to other machineries, FABOOL Laser Mini requires careful handling.
We promote the following safety measures to improve customers' safety.
- Providing protection glasses that protects customers' eyes from laser. (Included in the initial kit)
- System that stops laser to radiate when the laser cutter and engraver is lifted from the surface.
- Promoting the use of safety cover that automatically stops laser radiation when the door is opened.

About Noise

The main cause of noise is the compressor of Flame Damper Kit. Maximum noise level is about 80 dB according to the test done at our company.

Expendables and Maintenance

Expendables are laser tube, reflection mirror, condenser (ZnSe), and timing belt. Laser tube can be used for 5000~7000 hours on average.

Yes, please contact us via contact form.

Main running cost is electricity charges. Power Consumption is as listed below.
- CO2 Body : 470W
- Cooling System for Laser Tube : 24W
- Exhaust Fan Kit : 30W
- Flame Damper Kit : 20W

Self-maintenance includes wiping lens occasionally and adjusting optical axis when moving CO2.

Warranty Period and After-sale Service

30 days after delivery is the warranty period. If there are any initial failures during this period, please contact us via contact form.

Yes, please contact us via contact form.

Odor and Smoke

Laser cutter uses heat to melt and burn the material so depending on the material, it emits smoke and odor. When using CO2, please use the exhaust fan kit which is an optional product.

About Condenser (ZnSe)

We do not offer collecting service of condenser at this point. Please contact a waste service company for disposal.

Our condenser surface is coated so you do not have to get a proof of possession.

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Processable Materials and Sample Cutting/Engraving

Processable Materials on FABOOL Laser Mini

Please see the list of processable materials on Product page.

Processable Materials on FABOOL Laser CO2 (Smart Laser CO2)

About Materials Not on the List

We are more than happy to cut or engrave the material so please send it to us. Please contact us via contact form for more detail.

Sample Processing

Yes, please contact us via contact form for more detail. Shipping fee to ship the material to us is to be taken care by senders. Please note that outcomes of sample processing may be listed on our website.

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Software and Processing Data

Operation Environment

Following are the supported OS:
Windows7、Windows8、Windows8.1、Windows10、Mac OS X、Linux、Raspberry Pi

Chrome and Firefox are supported. Internet Explorer is not.

Software

Please use the FABOOL Laser Software you by downloading from our website.

How to Install

Please see “Manual” for detailed instruction for installation.

Creating Processing Data

You can create processing data with Adobe Illustrator, Inkscape (free software) or other external softwares. Save the data in either SVG or DXF file to import to our software. Other image data can be imported directly to our software.
Please see online manual for more detail about software, how to use, and importable data conditions.

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